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Privacy policy
Protecting your privacy is important to FRESSNAPF Tiernahrungs GmbH ("FRESSNAPF"). We only collect, store and process personal information in accordance with applicable data protection legislation.
Our website may contain links to other sites which are not covered by this privacy policy and we cannot assume liability for their privacy practices.
FRESSNAPF Tiernahrungs GmbH cares about your privacy.
Data collection and storage
When you visit a page on www.Fressnapf.de your browser sends information about the browser type, browser version and the operating system in use, the referrer URL, the IP address, the file name, the access status, the amount of data transferred, and the date and time of the server request. This information is not linked to a person or other data sources. It is collected in anonymous form and then deleted after statistical analysis.
Cookies
Like many websites we use "cookies" (small packets of data with configuration information such as the IP address or browser information) to make our site even better. You can disable cookies in your browser settings.
Limitations on use and distribution of personal information
FRESSNAPF collects, stores and uses personal information only for the purpose of processing and completing order and payment transactions related to Fressnapf's mail-order business or classified ads. This also enables you to compete in games and contests on www.Fressnapf.de or participate in our community. We exclusively collect and store information which you provide to us on a voluntary basis so that you can take advantage of these offers.
We only collect your e-mail address or telephone number for contests or games so that we can contact you if you win.
We do not sell or distribute the information we collect from you.
Requesting information and right of revocation
You may request FRESSNAPF to inform you of the personal information we have about you, if any. You have the right to revoke your consent to us storing your personal information at any time. Simply write to us at Fressnapf Tiernahrungs GmbH, Westpreussenstr. 32 - 38, 47809 Krefeld, Germany, or send an e-mail to info@fressnapf.com.
Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses "cookies", i.e. text files saved on your computer that make it possible to analyse how you use the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to Google's servers in the US where
it is stored. Google collects this information to analyse how you use the website, to compile reports on website activity for the operators and to perform additional services associated with website and Internet use. Google may also provide this information to third parties where it is legally mandated or where third parties have been contracted to process this information. Google will not use your IP address in conjunction with other data from Google. You can block the installation of cookies in your browser settings, but you may not be able to use all of the features of this website if you do. By using this website you consent to Google processing the information collected about you in the aforementioned way and for the purpose described above.
We use the Google Analytics "_anonymizeIp" feature, which deletes the last octet of your IP address so that further processing only takes place in a shortened form making it impossible to directly identify the user. You may object to the future collection and storage of data at any time (see Requesting information and right of revocation).
Validation of data for orders via the Fressnapf online shop
When you order via the Fressnapf online shop we may obtain information about your payment history from infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden, Germany.
Data security
FRESSNAPF takes precautions including technical and organisational measures to safeguard your information against accidental or intentional manipulation, loss, destruction or unauthorised access. We continuously improve our security measures using the latest technologies.
Our data protection representative is happy to assist you if you have any questions on how we process your personal data, are interested in obtaining related information, or if you have other questions or a complaint.
ASB Informationstechnik GmbH
Data Protection Representative
Uwe Breuer
Buschstr. 76
47166 Duisburg, Germany
Phone: +49 (0) 203 / 93297 - 0
You may also send your data protection enquiries to Mr Breuer via e-mail:
u.breuer@asbinfo.de
Personal statement by Torsten Toeller
Protecting your privacy is very important to us at Fressnapf. We strive to ensure the highest level of confidentiality and security in our efforts to continually improve and refine our corporate policy on the collection and use of customer data. I would like to assure you that this policy is in place throughout the company and is not limited to our online activities.
The personal information you share with Fressnapf such as your name, address, telephone number, name of your pet or the products you are interested in or buy will not be distributed or sold to other companies. We will protect the confidentiality of your personal information and will only use it for the purposes you have authorised, and only to the extent that is absolutely necessary. For additional protection we limit the number of employees who can access your personal information internally, and apply appropriate technologies.
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